Customer Service Level Commitment

We endeavour to provide a first class customer service. If you contact us for any reason, we will respond within three days.

Complaints Procedure

If you are unhappy with any element of our service, and you have not been able to reach a resolution via our support (, you can make a formal complaint by writing to our Complaints Department at the following address:

Complaints Department
196 Rose Street
United Kingdom

Please include your full account information, including the domain names associated with your account and detailing the outstanding complaint.

We will acknowledge your complaint within three working days of receipt and will investigate your concerns fully. We will normally provide a final response within 10 to 14 working days.